Integrations & automation
International growth exposes weak integrations quickly.
A process that works for one market often breaks at three. We connect ecommerce to the systems that run the business, and automate the work that would otherwise grow with every new country.
Integrations
The systems behind the storefront.
Orders, stock, products, customers, payments and returns move between many systems. When those connections are reliable, adding a market is configuration. When they aren’t, it is more people rekeying data.
- ERPOrders, customers, stock and finance in one record.
- Warehouse managementPicking, packing and dispatch in each location.
- Fulfilment partnersThird-party logistics in the markets you serve.
- CRM and clientelingCustomer history for marketing and service.
- FinanceSales, refunds, currencies and settlement reconciled.
- PIMProduct data, translations and imagery by market.
- InventoryAvailable stock by channel, market and location.
- PaymentsCaptures, refunds, disputes and payouts.
- CarriersLabels, tracking and customs data by destination.
- MarketplacesListings, orders and stock kept in step.
- SuppliersFeeds, purchase orders and availability.
- Returns platformsLabels, reasons, inspection and refunds.
- Customer serviceOrder status and history where agents work.
If an off-the-shelf connector almost fits, the gap is usually where the manual work lives. We close it.
Automation
Remove the work that grows with every market.
Order routing
Send each order to the right warehouse, partner or store by market, stock and service level.
Stock allocation
Reserve and rebalance inventory across channels and markets, especially around drops.
Supplier feeds
Import availability, prices and product data from suppliers in whatever format they send.
Fraud checks
Hold, score and release risky cross-border orders with rules your team can adjust.
Returns
Issue labels, record reasons, update stock and trigger refunds without a person in the middle.
Exceptions
Catch failed payments, stuck orders and refunds that never reached the customer, and alert someone.
Warehouse communication
Send orders, changes and cancellations to warehouses reliably, and bring confirmations back.
Customer notifications
Order, dispatch, delay and refund messages in the customer’s language and time zone.
Product data
Enrich, translate and publish products to each market and marketplace from one source.
Regional processes
Handle market-specific steps such as customs documents or local invoices automatically.
Reporting
Sales, margin, returns and stock by market, ready each morning without spreadsheets.
Approvals
Route price changes, large refunds and wholesale orders to the right person to approve.
How we build them
Integrations that can be trusted when nobody is watching.
We use existing connectors where they genuinely fit, and build our own where they don’t. Either way, every integration is designed to survive real conditions: retries when a system is briefly unavailable, duplicate messages that must not create duplicate orders, clear logs, alerts when something fails, and reconciliation that catches what slipped through.
eplatforms runs its own product for this kind of problem: Order Exceptions monitors ecommerce stores for refunds and payments that fail between the platform and the payment provider.
Launch. Expand. Connect.